WHAT IS THE SHIPPING POLICY?
Most items are processed within 24-48 hours - however some items may take 3-10 business days to process.
Note: Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.
Generally these shipping times apply:
- 1 - 3 weeks for US delivery
- 3 - 5 weeks for International delivery
IMPORTANT: Sheena's Boutique is not responsible if a package is not deliverable due to missing, incomplete, or incorrect destination information. Please take great care to enter the correct shipping details when at check out.
If you realize you have made an error, e-mail us as soon as possible explaining the error and provide the correct information. We will assist you in any way we can - however please understand that if the package has already been shipped that we are often unable to alter the destination address at this stage. We will however attempt to do anything within our power to assist in every situation - we are here to help you.
Send the email to: email@example.com
With the subject: URGENT SHIPPING ADDRESS ERROR
Sheena's Boutique is not responsible for destination country tax and/or any duty charge that may incur. Customers are accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.
Sheena's Boutique is not, nor will be responsible for any Duties, Taxes, or Customs fees under any circumstances. Should the purchaser have any doubt as to whether these charges may be applicable they should seek further information from the relevant authority in their country. Sheena's Boutique cannot advise on these fees - however it is generally highly unlikely that they will apply unless you are purchasing for commercial resale.
WHERE ARE MY ITEMS COMING FROM?
Although our fulfillment house is located in United States, some of our
specialty items are located in other countries such as Australia,
France, United Kingdom and China. Local taxes may apply at your destination.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be
sent in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving deliveries.
If you have any other questions, please email support and we will do our best to help you out.